Unifying a Global Internal Portal Across 7 Business Lines
Leading the UX/UI design for the foundational phase of a unified internal portal at ExxonMobil, establishing design language, information architecture, and collaboration model for a platform serving 60,000 employees worldwide.
One organization, multiple portals, an opportunity to unify
Each business line at ExxonMobil had developed its own internal portal over time. The initiative aimed to unify them into a single platform on ServiceNow, with a modular structure that could accommodate the specific needs of each area at global scale. I led the UX/UI design for the foundational phase, coordinating across ExxonMobil, Deloitte, and ServiceNow simultaneously.
Decisions rooted in employee needs
Principles shaped the experience from strategy to interface.
The portal needed to be a tool, not a marketing site, so hero banners and promotions gave way to tasks and essential information above the fold.
Content adapts to each employee's role so people see what matters to them.
A persistent side rail replaces top navigation to allow the platform to grow without horizontal constraints.
Information is surfaced early through clear hierarchy and progressive disclosure, reducing the number of clicks to get things done.
Four design principles with before and after, grounded in research and stakeholder sessions.
From information overload to discoverability
Analysis of key knowledge management pages revealed a consistent pattern: information buried behind interactions, poor hierarchy, and high cognitive load. The proposed restructure surfaced essential content earlier and reduced the effort required to find and act on it.
Existing experience, UX findings, and proposed structure for enterprise knowledge pages.
One portal, multiple contexts
Employees access the portal from office desktops, tablets in the field, and mobile devices on the go. The experience adapts to each context while maintaining a consistent structure and mental model across all three.
Desktop, tablet, and mobile layouts adapted to office workers, knowledge workers, and frontline employees.
Representative exploratory concepts recreated for confidentiality.
Design, facilitation, and cross-org coordination
UX/UI Designer within a small core team, working alongside a researcher and a design manager across design, facilitation, technical coordination, and stakeholder communication.
- Designing wireframes and mockups aligned with corporate branding, serving as the primary design reference for Deloitte's implementation team
- Running biweekly sessions with Deloitte engineers, translating UX decisions into HTML/CSS specifications
- Mentoring Deloitte's systems team on design implementation to ensure fidelity across components
- Facilitating design review workshops with global stakeholders to surface requirements and priorities for the unified portal
- Designing and facilitating a branding workshop with 14 participants from different roles and global locations, culminating in three naming proposals presented to enterprise leadership
- Preparing executive presentations and collaborating with the change management team throughout the process
Design review session mapping requirements and priorities across business lines.
Foundation set. Global scale.
The foundational phase established the UX strategy, information architecture, and design framework for a platform serving 60,000 employees across all global business lines, coordinating three organizations and enterprise-level decision-making simultaneously.